Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
Every smile is unique and special. At Dentum, we welcome, cherish and care for each one.Mirela Lukšić PATIENT RELATIONS CONSULTANT
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Dentum d.o.o (hereinafter: Data controller) respects the privacy of its clients and visitors to its website.
The Data controller may, in accordance with the law, collect certain data on users obtained with cookies during the use of the website, and which do not contain personal data. These data serve to ensure optimum functioning of the website. It is possible to block cookies, which will enable you to view the website, though you may not be able to access certain functionalities.
The data we collect via the website are: Name and surname, e-mail, telephone/mobile number, your request, and other information exchanged with us through the request.
We collect personal data on the website for the purpose of:
Pursuant to the General Data Protection Regulation (GDPR), upon request, you will be able to see all your personal data we possess, the way these data are processed, and possible limitations, changes or deletions of data.
Protection of the privacy of your data is permanent, and the Data controller takes all measures needed to protect the same, pursuant to the valid regulations and good practices.
The protection of your personal data means that:
We collect only personal information that you have voluntarily provided. We do not make access to our website conditional to the submission of data, and we do not ask you to provide any more information other than what is truly necessary for the execution of the ordered services and products.
Personal data are processed through our CRM system, which has servers within the United States. The company takes all technical measures necessary to protect communications, and to protect access to your data.
We collect data for the purpose of execution of services.
We collect personal data above all for the purposes of:
For the above purposes, we collect the following personal data:
The protection of the privacy of your data is permanent, and Dentum d.o.o takes all measures necessary for the protection of the same, pursuant to the valid regulations and good practices.
We will not share, sell or make your data available to third parties, with the exception of those listed in the signed consent. Exceptionally, your data may be submitted to a third party in cases when such submission is:
The data you provide to us may be forwarded to our service providers, for:
The polyclinic uses a cloud system, which may have servers outside the EU:
Any data not required for processing may be kept for statistical and historical purposes, though they are not processed in any other way, and these data are protected from unauthorised access and viewing.
When you send us an e-mail with personal information that enable your identification, either via e-mail with questions or comments, or via the form submitted to us by e-mail, these data are used only for the purpose of meeting your requests.
At any time, you may request to view all your personal data that we have collected, and the manner and purpose of their processing.
In the case of changes to your personal data, please inform us immediately to ensure that your data is up to date.
You have the right to request the Data controller to delete any personal data that pertain to you, if one of the following conditions are met:
The Data controller is required to keep patient records for a period of ten years following the completion of treatment, pursuant to the Dental Services Act, and accounting records for 11 years pursuant to the Accounting Act.
The Data controller will process your data in a secure and legal manner. If you feel that the Data controller is handling your data in an illegal manner, and you are not able to resolve this directly in cooperation with the Data controller, you may file a complaint with the Supervisory body (Data Protection Agency – AZOP).