Questions and answers

From basic hygiene to complex treatments, we are here for all your questions about dental care



What are your working hours and address?

Our working hours are from Monday to Friday, from 8:00 a.m. to 9:00 p.m., and our address is Gradisčanska 36 (5th floor).


How can I pay for the service?

Payment can be made by card, consumer credit, cash or bank transfer (bank transaction).

Payment methods

When are procedures paid for?

Payment is made upon arrivals, which means that all services performed are paid for in the visit in which they were delivered.

How can I order?

You can order a free first examination and consultation by sending an e-us at our UK line: 0203 30725 57

Book an appointment

Prices and payment methods

How can I pay for services?

We accept the following payment methods:

  • Cash, with a 5% discount
  • Bank transaction (virman), with a 5% discount
  • Card one-time payment: Diners, Mastercard, Maestro, Visa, UnionPay International PBZ, Revolut

What are the terms of payment in installments?

Payment in installments is possible for the following cards issued in the Republic of Croatia (without interest and fees):

  • Diners credit card: 2-36 installments
  • Erste bank Visa debit card: 2-12 installments
  • Maestro debit card of Sberbank, Kent banka, Agram banka, Slatinska banka and Istarska kreditna banka: 2-12 installments
  • Mastercard individual credit card of Zagrebačka banka: 2-24 installments
  • Visa Business credit card of Zagrebačka banka with deferred payment: 2-24 installments
  • Visa debit individual card of Zagrebačka banka: 2-12 installments
  • Visa Inspire debit card of Privredna banka Zagreb: 2-24 installments
  • Visa Premium credit card of Privredna banka Zagreb: 2-36 installments

Free first consultation

How can I book an appointment?

To book an appointment, please send an email to or feel free to reach us at 003851 5802 333 or at our UK line 0203 30725 57.

What does the first visit at Dentum look like?

The free first visit includes a panoramic dental scan (OPG), consultation with our dentists, and creation of a personalised dental treatment and the cost estimate.

Through analysis and thorough diagnostics, we will find the most effective solution for you, and your dental therapy plan, which you will receive after the first visit, is valid for six months.

Foreign insurance

How can I use foreign insurance?

A large number of Dentum patients come from Austria and Germany, which is why we are well acquainted with the insurance procedures of those countries. Most often, it is AOK insurance, which in some cases covers up to 70% of dental procedures.

In order to exercise your right to a refund, you must submit the Heil-und-Kostenplan form that we fill out at Dentum and attach the therapy plan, i.e. the offer in German. After a certain period of time has passed, you will receive information about procedures that can be covered by your insurance. Due to the arrangement of the German and Austrian health insurance systems, it is extremely important to follow the protocol and satisfy their rules in order to be entitled to a refund.


How to get to Dentum?

If you are coming by car from the city center, you can reach the surgery by turning left from Ilica to Cankareva and driving to the end of the street where Gradišćanska continues. The building is located on the very corner on the left.

If you are coming from the west, you can come along Ilica or Zagrebačka cesta and enter Prilaz baruna Filipovića. Drive eastwards, turn right at the traffic lights into Cankareva and drive to the end of the street where Gradišćanska continues. The building is located on the corner on the left.

The office's address is Gradišćanska 36, and the entrance itself faces the railway line. You can park next to the building (parking is free) or in the garage at -1. Ring "Dentum" on the intercom, then take the elevator to the 5th floor where the office is located.

Andrej Božić

Do you have additional questions?

We are always at your disposal. If you need additional information about our services, please feel free to contact us.

Write to us